Privacy Policy

Icon Care Limited ("we", "our", or "us") is committed to protecting your privacy and safeguarding your personal and medical information. This Privacy Policy explains how we collect, use, store, and protect information when you visit our website or use our healthcare services. By accessing our website or using our services, you agree to the practices described in this Privacy Policy. If you do not agree, please discontinue use of our website and services.

We may collect the following types of information: Personal Identification Information: Full name, date of birth, gender, residential address, phone number, and email address. Medical Information: Health history, diagnosis, test results, prescriptions, treatment records, and other health-related data provided during consultations or treatment. Appointment Information: Details of appointments booked, services requested, and visit history. Technical Information: IP address, browser type, pages visited, and time spent on our website, collected through cookies and similar technologies. Communication Data: Any messages, emails, or enquiries you send to us through our contact form or directly.

We use the information we collect for the following purposes: — To provide, manage, and improve our healthcare services. — To schedule and manage appointments. — To communicate with you regarding your health, treatment, and care. — To maintain accurate and up-to-date medical records. — To comply with legal and regulatory obligations under Nigerian healthcare law. — To respond to enquiries and provide customer support. — To improve our website and service delivery. We do not sell, rent, or trade your personal or medical information to third parties for marketing purposes.

Your information may be shared in the following limited circumstances: Healthcare Professionals: With doctors, nurses, laboratory scientists, and other healthcare providers within Icon Care Limited who are directly involved in your care. Legal Obligations: Where required by law, court order, or regulatory authority, we may disclose your information to comply with legal obligations. Referrals: With the consent of the patient, information may be shared with external specialists or hospitals for referral purposes. Service Providers: With trusted third-party service providers who assist in operating our website or services, subject to confidentiality agreements. We ensure that any sharing of information is done responsibly and with appropriate safeguards in place.

Icon Care Limited upholds the highest standards of medical confidentiality. All patient records and medical information are treated as strictly confidential and are accessible only to authorised healthcare personnel directly involved in your care. Our staff are bound by professional and ethical obligations to maintain the confidentiality of all patient information at all times.

We take the security of your personal and medical information seriously. We implement appropriate technical and organisational measures to protect your data against unauthorised access, disclosure, alteration, or destruction. These measures include secure storage of physical records, restricted access to electronic records, and regular staff training on data protection practices. While we take every reasonable precaution, no method of data transmission or storage is entirely secure. We encourage you to contact us immediately if you have any concerns about the security of your information.

We retain your personal and medical information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, or as required by applicable law. Medical records are retained in accordance with Nigerian healthcare regulations and professional guidelines. When your information is no longer required, it will be securely disposed of or anonymised.

You have the following rights regarding your personal information: Right of Access: You may request a copy of the personal or medical information we hold about you. Right to Correction: You may request that inaccurate or incomplete information be corrected. Right to Withdraw Consent: Where processing is based on your consent, you may withdraw it at any time. Right to Complain: You have the right to raise concerns about how we handle your information with the appropriate regulatory authority. To exercise any of these rights, please contact us using the details provided in this policy.

Our website may use cookies to enhance your browsing experience and analyse website traffic. Cookies are small text files stored on your device that help us understand how visitors use our website. You can choose to disable cookies through your browser settings. However, doing so may affect the functionality of certain parts of our website.

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those external sites. We encourage you to review the privacy policies of any third-party websites you visit.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Any updates will be posted on this page with a revised effective date. We encourage you to review this page periodically.

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your information, please contact us: Icon Care Limited Specialist Hospital Shop A12 B12 G Plaza, Enugu South Building Material Market, Enugu Email: info@iconcarelimited.com We are committed to addressing your concerns promptly and transparently.